Last updated: 28 February 2026
Who We Are
Heirloom Holidays is a luxury travel advisory service based in Fulham, London. We are committed to protecting your privacy and handling your personal data responsibly. For any privacy-related queries, please contact us at kara@heirloomholidays.co.uk.
What Data We Collect
We collect personal information that you voluntarily provide through our website enquiry form, including:
- Your name
- Email address
- Phone number (optional)
- Travel interests and preferences
- Any additional details you include in your message
We do not use cookies for tracking or advertising purposes. Our website may use essential cookies required for basic functionality.
How We Use Your Data
We use the personal data you provide solely for the following purposes:
- Responding to your travel enquiry
- Designing and arranging bespoke travel itineraries
- Communicating with you about your bookings and travel plans
- Sharing relevant information with hotel partners and travel suppliers necessary to fulfil your booking
We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
- Consent: When you submit our enquiry form, you consent to us contacting you regarding your travel enquiry.
- Contractual necessity: Processing is necessary to fulfil travel arrangements you have requested.
- Legitimate interest: To follow up on enquiries and provide our services effectively.
Third-Party Services
Our website and services use the following third-party providers:
- Netlify: Website hosting and form submission processing. Netlify's privacy policy is available at netlify.com/privacy.
- Google Fonts: Font delivery. Google's privacy policy is available at policies.google.com/privacy.
- Hotel partners and travel suppliers: We share necessary booking details (name, contact information, travel dates, preferences) with hotels and travel suppliers to arrange your itinerary.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:
- Enquiry data: Up to 12 months if no booking is made
- Booking data: For the duration of our business relationship plus 6 years (as required for tax and legal records)
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Request your data in a structured, machine-readable format
- Right to object: Object to our processing of your personal data
To exercise any of these rights, please contact us at kara@heirloomholidays.co.uk. We will respond within 30 days.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmission.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact
If you have any questions about this privacy policy or wish to exercise your data rights, please contact:
Kara Zachariah
Heirloom Holidays
kara@heirloomholidays.co.uk
+44 7539 647559
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.